Terms & Conditions

1. About Chattarre

Chattarre is operated by ZEN MANAGEMENT (Business Registration No.: 202303099064 (CT0120392-H)), a sole proprietorship registered in Malaysia ("Chattarre", "we", "us", or "our").

Chattarre provides one-to-one listening, companionship, emotional support, personal reflection, and wellbeing-oriented sessions.

Certain sessions may include oracle card readings, energy readings, or other personal or spiritual reflection experiences.

2. Eligibility

Chattarre services are available only to individuals who are 18 years old and above.

By booking or participating in a Chattarre session, you confirm that:

• You are at least 18 years old; and
• The information you provide to Chattarre is accurate and truthful.

Chattarre reserves the right to refuse or cancel a booking if we reasonably believe that a customer is under the age of 18.

3. Nature of the Service

Chattarre is not a medical, psychological, psychiatric, counselling, psychotherapy, crisis intervention, or emergency service.

Our sessions are intended for companionship, listening, emotional support, personal reflection, and general wellbeing purposes.

Chattarre does not provide:

• Medical diagnoses;
• Psychological diagnoses;
• Psychiatric treatment;
• Psychotherapy;
• Medical treatment;
• Professional legal advice;
• Professional financial advice; or
• Emergency or crisis intervention services.

You remain responsible for your own decisions and actions.

4. Bookings and Payment

All sessions must be booked in advance and are subject to availability.

Unless otherwise stated, payment must be made in full before the booking is confirmed.

Currently, payment may be made through bank transfer or another payment method communicated by Chattarre.

A booking will only be considered confirmed after:

• Payment has been successfully received or verified by Chattarre; and
• Chattarre has confirmed the booking date and time.

Customers may be required to provide payment confirmation or proof of transfer.

5. Session Platform

Sessions may initially be conducted through WhatsApp Call or another communication platform determined by Chattarre.

Customers are responsible for ensuring that they have:

• A suitable device;
• Internet connectivity;
• Access to WhatsApp or the relevant communication platform; and
• A reasonably private and suitable environment for the session.

Chattarre cannot guarantee that third-party communication platforms will always be uninterrupted, secure, or free from technical issues.

6. Session Duration

Sessions will be conducted according to the duration purchased by the customer.

Session time generally begins at the scheduled appointment time.

If a customer joins late, the session may still end at the originally scheduled end time unless Chattarre agrees otherwise.

Late arrival does not automatically extend the session duration.

7. Customer Conduct

Customers must communicate respectfully with Chattarre and its team members.

The following behaviour is strictly prohibited:

• Harassment;
• Threatening behaviour;
• Abusive or offensive conduct;
• Sexual harassment or inappropriate sexual behaviour;
• Hate speech;
• Intimidation;
• Deliberate disruption of a session;
• Recording a session without permission; or
• Any unlawful activity.

Chattarre reserves the right to immediately end a session if a customer engages in inappropriate, abusive, threatening, unlawful, or unsafe behaviour.

Where a session is terminated due to the customer's conduct, the customer may not be entitled to a refund.

8. No Recording

Chattarre does not record sessions.

Customers must not record, screen-record, photograph, livestream, reproduce, or otherwise capture any part of a session without prior written consent from all parties involved.

Any unauthorised recording may result in:

• Immediate termination of the session;
• Suspension or termination of future bookings; and/or
• Other action where reasonably necessary to protect Chattarre and its team members.

9. Privacy and Confidentiality

Chattarre will make reasonable efforts to respect the privacy of information shared during sessions.

However, absolute confidentiality cannot be guaranteed.

Information may be disclosed where reasonably necessary to:

• Address an immediate or serious risk of harm;
• Comply with applicable laws;
• Respond to a lawful request from authorities or a court; or
• Protect the safety, rights, or security of Chattarre, its team members, customers, or other persons.

For further information regarding how personal data is collected and processed, please refer to our Privacy Policy.

10. Emergency Situations

Chattarre is not an emergency or crisis support service.

If you are in immediate danger, believe you may harm yourself or another person, or require urgent medical or mental health assistance, you should immediately contact the appropriate emergency services or a qualified professional.

Chattarre may end or decline a session where we reasonably believe that the situation requires emergency or professional intervention beyond the scope of our services.

11. Oracle, Energy and Spiritual Reflection Services

Where applicable, oracle card readings, energy readings, healing-oriented discussions, or other spiritual or intuitive experiences are intended for personal reflection, entertainment, inspiration, and general insight.

They are not guaranteed predictions or statements of fact.

They must not be relied upon as medical, psychological, legal, financial, or other professional advice.

12. Companion Pass

Where Chattarre offers a multi-session or hourly package, including a Companion Pass:

• The package may only be used by the original purchaser unless otherwise agreed by Chattarre in writing;
• The package is valid for six (6) months from the date of purchase;
• Any unused session time remaining after the expiry date may be forfeited;
• The package cannot be exchanged for cash;
• The package cannot be transferred without Chattarre's prior written approval; and
• Sessions remain subject to availability and advance booking.

13. Cancellation, Rescheduling and Refunds

Cancellation, rescheduling, and refund requests are subject to Chattarre's Refund and Cancellation Policy.

Customers should review the Refund and Cancellation Policy before making payment.

14. Right to Refuse or Terminate Service

Chattarre reserves the right to refuse, suspend, cancel, or terminate a booking or session where reasonably necessary, including where:

• A customer breaches these Terms and Conditions;
• A customer engages in abusive, threatening, inappropriate, or unlawful conduct;
• A situation presents a safety concern;
• Chattarre reasonably believes that the service is not appropriate for the customer's needs; or
• An emergency or professional intervention is required beyond the scope of Chattarre's services.

Where reasonably possible, Chattarre may offer an alternative appointment or refund in accordance with our Refund and Cancellation Policy.

15. Intellectual Property

The content on the Chattarre website, including text, branding, logos, designs, graphics, and other materials, is owned by or licensed to Chattarre unless otherwise stated.

You may not reproduce, distribute, modify, copy, or commercially exploit such materials without prior written permission.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Chattarre shall not be liable for any indirect, incidental, consequential, special, or other losses arising from your use of the website or participation in a session.

You remain responsible for your own decisions, actions, and personal circumstances.

Nothing in these Terms and Conditions excludes or limits any rights or remedies that cannot legally be excluded or limited under applicable law.

17. Personal Data

Chattarre may collect and process personal data in accordance with applicable Malaysian data protection laws and our Privacy Policy.

By providing your personal data to Chattarre, you acknowledge that you have read and understood our Privacy Policy.

18. Changes to These Terms

Chattarre may update or amend these Terms and Conditions from time to time.

The latest version will be published on the Chattarre website.

Continued use of the website or services after changes are published may constitute acceptance of the updated Terms and Conditions.

19. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

20. Contact Us

For questions regarding these Terms and Conditions, please contact:

• Chattarre
• Operated by: ZEN MANAGEMENT
• Business Registration No.: 202303099064 (CT0120392-H)
• Business Address: 15-1-2, Jalan Setia Prima A, U13/A, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia
• Email: social@chattare.com
• WhatsApp: +60 11-5918 1133