1. Introduction
Chattarre ("Chattarre", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.
This Privacy Policy & Personal Data Protection Notice explains how we collect, use, disclose, store, protect, and otherwise process your personal data when you:
- Visit or use the Chattarre website;
- Contact Chattarre;
- Make an enquiry;
- Book or purchase a Chattarre session or package;
- Make payment for our services; or
- Participate in a Chattarre session.
Chattarre is operated by:
- ZEN MANAGEMENT
- Business Registration No.: 202303099064 (CT0120392-H)
- Email: social@chattare.com
- WhatsApp: +60 11-5918 1133
- Business Address: 15-1-2, Jalan Setia Prima A, U13/A, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia
This Privacy Policy is intended to comply with applicable personal data protection laws in Malaysia, including the Personal Data Protection Act 2010 ("PDPA"), where applicable.
By providing your personal data to Chattarre or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. What Is Personal Data?
"Personal Data" generally refers to information that identifies you or can reasonably be used to identify you.
Depending on your interaction with Chattarre, this may include information such as your name, telephone number, email address, payment information, booking information, and other information you voluntarily provide to us.
3. Personal Data We May Collect
Chattarre may collect and process the following categories of personal data.
A. Personal and Contact Information
This may include:
- Name;
- Preferred name;
- Telephone or WhatsApp number;
- Email address;
- Other contact details that you voluntarily provide.
B. Booking Information
This may include:
- Booking date;
- Session date and time;
- Type of session;
- Package purchased;
- Session duration;
- Booking history; and
- Communication relating to your booking.
C. Payment Information
Where payment is made by bank transfer or another available payment method, we may collect or retain information necessary to verify payment, including:
- Payment amount;
- Payment date;
- Payment reference number;
- Proof of payment; and
- Other information reasonably necessary for payment verification or accounting purposes.
Chattarre does not intentionally collect or retain banking information beyond what is reasonably necessary for payment verification, administration, accounting, or legal purposes.
D. Communications With Us
We may collect information contained in communications you send to us, including communications through:
- WhatsApp;
- Email;
- Website enquiry forms;
- Social media platforms;
- Customer service communications; or
- Other communication channels used by Chattarre.
E. Information Voluntarily Shared During Sessions
During a Chattarre session, you may voluntarily share personal information about your life, experiences, relationships, emotions, or other personal matters.
Chattarre aims to minimise the collection and retention of detailed information shared during sessions unless it is reasonably necessary for operational, safety, legal, or other legitimate purposes.
Chattarre does not record its sessions.
We also do not intentionally create or retain detailed recordings or transcripts of your personal conversations during sessions.
However, limited administrative or operational notes may occasionally be retained where reasonably necessary, for example, to manage bookings, address customer service matters, protect safety, or comply with legal obligations.
F. Website and Technical Information
When you visit our website, certain information may be collected automatically, depending on the technology used on the website.
This may include:
- IP address;
- Browser type;
- Device information;
- Pages visited;
- Date and time of access;
- Website usage information; and
- Cookie or similar technology information.
Please refer to the Cookie section of this Privacy Policy for further information.
4. Why We Collect and Use Your Personal Data
Chattarre may collect, use, process, or otherwise handle your personal data for the following purposes:
A. To Provide Our Services
Including to:
- Respond to your enquiries;
- Communicate with you;
- Arrange and manage bookings;
- Confirm appointments;
- Conduct customer service communications;
- Provide our sessions and services; and
- Manage customer relationships.
B. To Process and Verify Payments
Including to:
- Confirm that payment has been made;
- Verify payment information;
- Maintain financial and transaction records; and
- Handle refund requests where applicable.
C. To Manage and Improve Our Business
Including to:
- Understand customer needs;
- Improve our services;
- Improve our website;
- Resolve complaints or disputes;
- Conduct internal administration; and
- Maintain business and operational records.
D. To Protect Safety and Security
Where reasonably necessary, we may process personal information to:
- Protect the safety of our customers;
- Protect the safety of Chattarre team members;
- Investigate inappropriate, abusive, or unlawful conduct;
- Respond to safety concerns; or
- Protect our legal rights.
E. To Comply With Legal Obligations
We may process or retain personal data where reasonably necessary to:
- Comply with applicable laws;
- Respond to lawful requests from authorities;
- Meet accounting or tax obligations;
- Protect or enforce our legal rights; or
- Address legal claims or disputes.
F. Marketing Communications
With your consent or where otherwise permitted under applicable law, Chattarre may use your contact information to send you information regarding:
- New services;
- Promotions;
- Special offers;
- Events;
- Updates; or
- Other information relating to Chattarre.
You may opt out of marketing communications at any time by contacting us using the contact details provided below.
5. Your Consent
Where required by applicable law, Chattarre will obtain your consent before collecting, using, or disclosing your personal data.
By voluntarily providing your personal data to us, you acknowledge that you understand the purposes for which your personal data may be collected and processed as described in this Privacy Policy.
You may withdraw your consent in certain circumstances by contacting us.
However, please note that withdrawing consent may affect our ability to provide certain services to you or continue an existing booking or customer relationship.
6. Sensitive and Personal Information Shared During Sessions
Chattarre recognises that customers may voluntarily share highly personal or sensitive information during sessions.
We encourage customers to understand that Chattarre is not a medical, psychological, psychiatric, counselling, psychotherapy, crisis intervention, or emergency service.
Chattarre aims to minimise the collection and retention of detailed personal information shared during sessions.
We do not intentionally record sessions or create session transcripts.
Customers should also avoid sending unnecessary sensitive documents, identification documents, medical records, or other highly sensitive information through WhatsApp or other communication platforms unless specifically requested and reasonably necessary.
7. Session Recording
Chattarre does not record sessions.
Chattarre does not intentionally make:
- Audio recordings;
- Video recordings;
- Screen recordings; or
- Session transcripts.
Customers are also prohibited from recording, screen-recording, photographing, livestreaming, reproducing, or otherwise capturing any session without prior written consent from all parties involved.
However, Chattarre cannot completely control the actions of customers on their own devices.
If Chattarre becomes aware that a customer has made an unauthorised recording, we may take appropriate action in accordance with our Terms and Conditions and applicable law.
8. WhatsApp and Third-Party Communication Platforms
Chattarre may conduct sessions and communicate with customers through WhatsApp or other third-party communication platforms.
Please note that third-party platforms have their own privacy policies, terms of service, security practices, and data processing practices.
Chattarre does not control the operations, privacy practices, or security systems of third-party communication platforms.
Customers should review the relevant privacy policies and terms of service of any third-party platform used to communicate with Chattarre.
By choosing to communicate with us through WhatsApp or another third-party platform, you understand that your communications may be processed in accordance with that platform's own policies and practices.
9. Who We May Disclose Your Personal Data To
Chattarre does not sell your personal data.
We may disclose personal data only where reasonably necessary to the following categories of persons or organisations:
A. Chattarre Team Members
Personal data may be accessed by authorised Chattarre personnel where necessary for their responsibilities.
For example:
- Customer service personnel may access booking or communication information;
- Technical personnel may access information necessary to maintain our website or systems;
- Relevant personnel may access payment information for verification or administration.
Access to personal information should be limited to information reasonably necessary for the relevant purpose.
B. Service Providers
We may use third-party service providers to support our business, including:
- Website hosting providers;
- Website developers;
- Technology service providers;
- Email service providers;
- Communication platforms;
- Payment-related service providers;
- Accounting or professional service providers; or
- Other service providers reasonably necessary for business operations.
These service providers may process personal data on our behalf where necessary.
C. Professional Advisers
Where reasonably necessary, we may disclose information to professional advisers, including:
- Lawyers;
- Accountants;
- Auditors; or
- Other professional advisers.
D. Authorities or Legal Requirements
We may disclose personal data where we reasonably believe disclosure is necessary to:
- Comply with applicable laws;
- Respond to a lawful request from an authority;
- Respond to a court order;
- Protect our legal rights;
- Address suspected unlawful activity; or
- Protect the safety of Chattarre, our customers, or others.
10. Confidentiality and Safety Exceptions
Chattarre will make reasonable efforts to treat information shared with us respectfully and privately.
However, confidentiality is not absolute or unconditional.
Information may be disclosed where Chattarre reasonably believes disclosure is necessary to:
- Address an immediate or serious risk of harm to yourself or another person;
- Comply with applicable laws;
- Respond to a lawful request by a court, government authority, or other authorised body; or
- Protect the safety, legal rights, or security of Chattarre or others.
Chattarre is not an emergency or crisis intervention service.
If we reasonably believe that a situation requires emergency assistance or professional intervention beyond the scope of Chattarre's services, we may encourage you to contact emergency services, a qualified professional, or another appropriate support person.
11. How Long We Keep Your Personal Data
Chattarre will retain your personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
- The nature of the information;
- The purpose for which the information was collected;
- Whether there is an ongoing customer relationship;
- Accounting or tax requirements;
- Legal obligations;
- Safety concerns;
- Complaints or disputes; or
- Other legitimate business requirements.
When personal data is no longer reasonably required, we will take reasonable steps to delete, destroy, anonymise, or otherwise securely dispose of the information, subject to applicable legal requirements.
12. How We Protect Your Personal Data
Chattarre takes reasonable steps to protect personal data from:
- Unauthorised access;
- Unauthorised disclosure;
- Misuse;
- Loss;
- Alteration; or
- Destruction.
Our measures may include reasonable administrative, organisational, and technical safeguards.
However, no method of transmitting information over the internet or storing electronic information is completely secure.
While we take reasonable steps to protect your personal data, we cannot guarantee absolute security.
Customers should also take reasonable precautions to protect their own devices, accounts, passwords, and communications.
13. International or Cross-Border Data Processing
Certain third-party service providers or communication platforms used by Chattarre may store or process information outside Malaysia.
Where personal data is transferred or processed outside Malaysia, Chattarre will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and appropriate safeguards, where required.
By using third-party communication platforms or services, you acknowledge that your information may be processed in accordance with the relevant third-party provider's own systems and policies.
14. Cookies and Similar Technologies
The Chattarre website may use cookies or similar technologies.
Cookies are small files stored on your device that may help websites function properly and improve the user experience.
Depending on the technology used on our website, cookies may be used for purposes such as:
- Website functionality;
- Security;
- Website performance;
- Analytics;
- Understanding website traffic; and
- Improving user experience.
You may manage or disable certain cookies through your browser settings.
Please note that disabling cookies may affect certain functions of the website.
If Chattarre uses third-party analytics, advertising tools, Meta Pixel, Google Analytics, or similar technologies, this Privacy Policy and any relevant Cookie Notice may be updated accordingly.
15. Third-Party Websites
The Chattarre website may contain links to third-party websites or platforms.
Chattarre is not responsible for the privacy practices, content, security, or operations of third-party websites.
We encourage you to review the privacy policies of any third-party website or platform before providing your personal information.
16. Your Rights Regarding Your Personal Data
Subject to applicable laws, you may have certain rights regarding your personal data.
These may include the right to:
- Request access to personal data we hold about you;
- Request correction of inaccurate or incomplete personal data;
- Request that we update your information;
- Withdraw consent in certain circumstances;
- Limit certain uses of your personal data, where applicable; or
- Opt out of direct marketing communications.
To make a request regarding your personal data, please contact us using the details provided below.
We may need to verify your identity before responding to certain requests.
Certain requests may be subject to applicable laws, legal requirements, administrative procedures, or other limitations.
17. Accessing and Correcting Your Personal Data
If you believe that personal data held by Chattarre is inaccurate, incomplete, misleading, or not up to date, please contact us.
You may request access to or correction of your personal data, subject to applicable laws.
Please contact:
- Privacy Officer, ZEN MANAGEMENT
- Email: social@chattare.com
- WhatsApp: +60 11-5918 1133
We may require reasonable verification of your identity before processing your request.
18. Withdrawing Consent
Where you have provided consent for the collection or processing of your personal data, you may withdraw your consent by contacting us.
Please note that withdrawal of consent may affect our ability to:
- Provide our services;
- Confirm or maintain bookings;
- Process payments or refunds;
- Communicate with you; or
- Continue an existing customer relationship.
We may also continue to retain or process certain information where required or permitted by applicable law.
19. Marketing Communications
If you have agreed to receive marketing communications from Chattarre, we may contact you through channels such as:
- WhatsApp;
- Email; or
- Other communication methods provided by you.
You may opt out of receiving marketing communications at any time.
To opt out, please contact us at:
- Email: social@chattare.com
- WhatsApp: +60 11-5918 1133
Please note that even if you opt out of marketing communications, we may still contact you regarding:
- Existing bookings;
- Payments;
- Refunds;
- Customer service matters;
- Important service updates; or
- Other necessary administrative matters.
20. Children and Minors
Chattarre services are intended for individuals aged 18 years and above only.
We do not intentionally provide our services to individuals under the age of 18.
If we become aware that personal data has been collected from an individual under the age of 18 in connection with our services, we may take reasonable steps to cancel the booking and delete or otherwise manage the information in accordance with applicable law.
21. Changes to This Privacy Policy
Chattarre may update or amend this Privacy Policy from time to time.
The latest version will be published on the Chattarre website.
We encourage you to review this Privacy Policy periodically.
The updated version will take effect from the date stated at the beginning of this Privacy Policy.
22. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way Chattarre handles your personal data, please contact us.
- Chattarre
- Operated by: ZEN MANAGEMENT
- Business Registration No.: 202303099064 (CT0120392-H)
- Business Address: 15-1-2, Jalan Setia Prima A, U13/A, Setia Alam, Seksyen U13, 40170 Shah Alam, Selangor, Malaysia
- Email: social@chattare.com
- WhatsApp: +60 11-5918 1133
Person Responsible for Privacy / PDPA Matters:
Privacy Officer, ZEN MANAGEMENT
23. Acknowledgement
By accessing the Chattarre website, submitting your personal data, making a booking, making payment, communicating with us, or using our services, you acknowledge that you have read and understood this Privacy Policy & Personal Data Protection Notice.
Where consent is required, you agree to the collection, use, processing, storage, and disclosure of your personal data in accordance with this Privacy Policy and applicable law.